Introduction

TTLL.dk is operated and owned by: TTLL Aps, registered at the Danish Chamber of Commerce with organisation number 36490322, Palægade 7, 1261 Kbh K, Denmark.

You can contact TTLL Aps by telephone: +45 3131 9804 or email ttll@ttll.dk

These sales and delivery conditions apply to the purchase of goods at ttll.dk for delivery at all our delivery locations.

Ordering and payment

TTLL.dk is open 24 hours a day and you can buy at almost any time. However, we may close the shop for maintenance. You can only make purchases when the store is open and available.

To purchase at TTLL.dk you must be at least 18 years old and possess a valid bankcard that we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian’s consent and / or otherwise have a legal right to enter into a purchase.

You select the items you want to buy and put them in the “cart”. You can edit the contents of the shopping basket right up to the time of order and you can continuously check the contents and price of the goods.

When you are ready to order, click on “Checkout”, where you enter your name, address, email, telephone number, payment method and choose delivery method.

You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button “Go to secure payment”. After this, your order passes to TTLL.dk and can no longer be changed.

You are required to provide a correct address for delivery of the goods. If the address you have provided cannot be confirmed, TTLL.dk reserves the right to withhold delivery and cancel the order.

Cancellation of order

TTLL.dk may cancel an order if it is not possible to deliver the ordered product. You will be informed if such a situation arises and any payment or reservation made using a payment method will be returned / cancelled.

Acknowledgement of order receipt and order confirmation

When you order an item from us, you will receive a receipt by email to show your order has been received. However, you enter into a binding sales contract only when you have received an order confirmation / sales receipt from us.

14-day cancellation period

When you shop with TTLL.dk you have 14 days to cancel, where you can inform us that you have changed your mind and return the item to us.

The cancellation period starts on the day you received the items. If the period expires on a public holiday, Saturday, Sunday Christmas Day or New Year’s Day, the deadline is extended to the following working day.

After receipt you may only handle the items so as to establish their nature, characteristics and the way they operate.

Some products do not include a right to cancel, or you may lose your right to cancel.

Items excluded from the right to cancel:

The following are excluded from the right to cancel: Sealed products, which for health or hygiene reasons are not suitable to be returned once the seal is broken after delivery.

To exercise the right to cancel, you must notify us within 14 days of receipt of the items. You can notify us via telephone +45 3131 9804 or via email ttll@ttll.dk

IMPORTANT

We expect you to return the items as soon as possible after you have given cancellation notice and no later than 14 days after you have changed your mind. If your order has not arrived at TTLL within 30 days of cancellation notice then your purchase is final.

Returns

TTLL.dk offers a 14 days return period from the day of delivery.

If you change your mind about your purchase, the items must be returned to us.

Missing original packaging may result in a reduction in the value of an item. To receive a full refund, is it recommended to return the product in its original packaging.

When returning the items, you should make sure that they are securely wrapped. You are responsible for the package / items until received by us. So keep the receipt from the courier and if applicable the track and trace number.

You must pay the costs of returning the items if you change your mind, we can handle the booking courier for your returns, please contact us in order to do so. The cost of a return shipment will be 49 DKK. You may choose to book the return of your shipment yourself, TTLL is not liable for any excessive shipping costs, handling fees or custom fees if you choose to arrange the return yourself.

Documentation of your purchase

You must attach a copy of the order confirmation or other documentation from your purchase.

Refunds

When we receive the items, we will check them and you will be refunded the amount you paid to us upon purchase. Minus any return shipping fee.

The amount is always transferred to the same payment method used for the purchase. If for example you paid by card, the purchase amount is reversed to the payment card you used for the purchase minus returning fees, if applicable.

NOTE:
You may lose your purchase amount, in whole or in part. This happens if the product is impaired or damaged because

  • you have actually used the items
  • the items were damaged while you were responsible for them
  • you handled items in a manner other than was necessary for you to determine their nature, characteristics and the way they operate
  • you have not followed the restrictions of the cancellation right in terms of seals, product type etc.

Complaints – If there is something wrong with the product

Your purchase is covered by the Danish Sale of Goods Act, including rules regarding defects. This means that you can either have a faulty product repaired or replaced, receive a refund or reduction in price, depending on the specific situation.

Of course it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other incorrect conduct.

You must contact us within a “reasonable period”

You must make your claim within a “reasonable period” after you have discovered the defect. We recommend that you claim as soon as possible and within 2 months of the defect being discovered.

You can claim by contacting us via email at TTLL@TTLL.dk or by telephone on +45 3131 9804.

So that we can assess your claim, we will ask you the following:

  1. Send us a brief description of how the damage or defect occurred. Please note that you should contact us as soon as you discover the defect.
  2. To document the defect you must send 4-5 photos together with the description. The defect must be clear from at least one of the photos. Additionally, make sure that your photos show the entire product, from the front and back.
  3. Send the photos via email to TTLL@TTLL.dk
  4. Please indicate the order number for the item, or attach a copy of the order confirmation / receipt
  5. After we receive your photos, we will deal with your claim as soon as possible.

If you are returning faulty item(s), we will send you a prepaid return label. If you choose not to use the prepaid return label (making you responsible for all costs associated with shipping) please send the items to:

TTLL APS
Palægade 7
1261 Kbh K
Denmark

You must bear all costs of transport, including our shipping costs for returning the item after the investigation if the claim isn’t justified

Remember that the item must always be well packaged and you must get proof of postage. You are responsible for the package / items until received by us. So keep the postal receipt and if applicable the track and trace number.

Discount codes (vouchers)

We regularly offer discount codes as part of our marketing. These codes are only valid for limited periods and may be subject to special conditions. The codes can be limited for use with specific products, categories or brands.

When you use a discount code you need to buy the specified minimum amount. If you buy less than the specified minimum amount, the difference will not be refunded. Any discount code you wish to use must be entered during the buying process, before you pay for the order. You cannot get credit if you forget to enter a discount code before the order is placed. Only one discount code can be used per order.

Discount codes are transferable and can be used by the bearer. Discount codes have no cash value and cannot be redeemed for cash, vouchers or similar.

In case of fraud, attempted fraud or in cases of suspected illegal activity in connection with the redemption of vouchers, we are entitled to cancel the discount code, to cancel the order for which the discount code was used and block your ability to use TTLL.dk permanently.

Personal data

In order to shop at TTLL.dk you must give the following minimum information:

  • Name
    ·       Address
    ·       Email address
    ·       Telephone / mobile number

The above data is stored together with information about the items you have purchased for 7 years from the end of the financial year to which the information relates, after which the information is deleted.

By making a purchase, we will automatically generate a TTLL.dk account. At TTLL.dk, you will be able to login and find your order history both new and previous orders, as well as changing your preferences, manage your favourite brands and styles plus see your recommendations and last viewed items.

The collection of personal customer information on TTLL.dk takes place within the framework of existing legislation and EU General Data Protection Regulation (GDPR) legislation.

TTLL.dk collects information from users by five sources:

  • By cookies when you visit our websites; e.g. IP address, country, viewed pages, viewed categories, viewed brands, interaction/clicks and searches.
  • By purchases; e.g. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Including sending transactional emails, e.g. order confirmation, shipping confirmation and refund confirmation.
  • By user behaviour and engagement in the sent communication (email, SMS, direct mail or phone); e.g. open rate, click rate and time spend reading the emails, sender domain and type of email client
  • By users supplying information themselves (e.g. adding a favourite brand or information to the customer profile)

The purpose of collecting the information serves different areas:

  • Obligations. To fulfil our obligation to you as a customer or user of our service – like purchase, invoicing, customer service and TTLL.dk account.
  • Customer service. To be able to perform customer service via TTLL.dk account, email, chat or phone. Answer questions related to your order or previous orders, adjust errors and to guide the customer.
  • Marketing. To display inspiration, product offers/services and personal recommendations via web, email, SMS, direct mail, phone and via 3rd party advertisement.
  • Customer experience. To improve the customer experience interacting with TTLL such as personalising your experience on TTLL.dk, development of new features, services and products. This also include to administrate, protect, operate and maintain our websites, system administration and security and to comply aggregated statistics about the site usage, purchases and to improve understanding of our customers preferences.
  • Fraud & risk. To prevent fraud and do risk assessment.
  • Legislation. To meet existing legislation.

Profiling

TTLL creates individual customer profiles based on your collected data across all data sources/categories; e.g.  browsing behaviour together with your purchases and information you have supplied (e.g. favourite brand and favourite products). We combine and analyse these data with the purpose of improving your experience at TTLL.dk and to tailor personal offers and services as well as to define the communication frequency.

Timeframe for data storage

We will retain your personal information for the period necessary to fulfil the purposes outlined in these Terms & Conditions unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.

Purpose Time frame
Marketing purpose for TTLL.dk 3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.

If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission.

Storage of order history and obligations to fulfil orders for TTLL.dk 7 years or as long as we are obligated to meet the needed legal requirement.
Customer service for TTLL.dk 3 years or as long as we are obligated to meet the needed legal requirement.
Customer experience for TTLL.dk 3 years after your latest activity; e.g. purchase, engagement in communication or visit on our websites.

If you have given your marketing permission (email, SMS, phone etc) and as long as we have your permission.

Fraud & risk assessment for TTLL.dk 3 years or as long as we are obligated to meet the needed legal requirement.
Meet legislation for TTLL.dk As long as we are obligated to meet the need legal requirement.

Browsing

When you visit TTLL.dk, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of the individual elements of TTLL.dk and to support our marketing.

Browsing can trigger a service email

TTLL.dk collects your browsing behaviour (e.g. categories, brands, products viewed) to improve the communication of relevant products and offers catered to you. An example of this collection is the products you have added to the shopping cart, but then have chosen to not complete the purchase. This could result in receiving a service email reminding you about the products left in your shopping cart. If you don’t want to receive emails regarding unfinished orders, you can unsubscribe direct via the link in the bottom of the email.

Auto login

TTLL.dk automatically detects who you are, based on different parameters such as the IP address, device and cookies when you move between different pages and services on the website. This means if you are logged in on our website, you will automatically be logged in the next time you visit TTLL.dk on the same device. The same auto login will occur if you click in a TTLL email.

Analytical tool

We use various analytical tools such as Google Analytics, which assist us in collecting statistics on the use of TTLL.dk to create a better experience for you.

Information will not be disclosed or sold to third parties.

Newsletters

When you sign up, you accept to receive TTLL emails and SMS’ with inspiration, exclusive offers and personal recommendations. Messages include content from TTLL.dk. The messages are being send via our 3rd party software which meets GDPR protection security requirements. We will use your purchases and browsing data to tailor the offers, we are sending to you. Max. 1 SMS’ per month. You can unsubscribe at any time.

The messages, we send via email, SMS, phone or physical mail, are tailored for you in accordance with your information, habits, browsing behaviour, purchase behaviour and how you engage with the communication, we have sent to you via email, SMS, direct mail or by phone.

To ensure that the emails do not end up in the spam-folder, we monitor the deliverability for the sent messages to the individual receiver. We are using a 3rd party software tool to follow and analyse the deliverability.

To stop receiving our newsletters, please click the link found at the bottom of each email or update your account preferences at “TTLL.dk”.

Cookies

By using TTLL.dk you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and to recognize your computer. A cookie is not a program and does not contain viruses.

To read about the cookies used on TTLL.dk and how you can delete cookies, click here.

Breaches

In the event that the customer breaches obligations under these terms and conditions, TLL.dk may terminate or restrict their use of the TTLL.dk website and orders will not be placed.

The following grounds shall also be considered a material breach

  • The customer gives an incorrect name, address, email address, phone number
  • The customer harasses TTLL.dk, our employees or our customers

TTLL.dk reserves the right to cancel or restrict the future use of the site TTLL.dk and/or charge the customer for any return costs when TTLL.dk suspects an abuse of a customer’s account such as buying behaviour that misuses our free returns which causes or threatens to cause TTLL.dk costs, risks and responsibilities that go beyond normal usage. When a question arises concerning the possible cancellation, restriction or charge of the return shipping costs, TTLL.dk in its application of the above provisions, reserves the right to take past events into consideration. TTLL.dk can choose to excuse occurred events and act in the way that we believe is most appropriate.

Appeals

If you have a complaint about your purchase, please email TTLL@TTLL.dk or telephone +45 3131 9.804 If we fail to find a satisfactory solution, you can, if the conditions are met, lodge a complaint with the local European Consumer Centre. When filling in a complaint, please enter our e-mail address TTLL@TTLL.dk.

Governing law and jurisdiction.

Purchases of items at TTLL.dk are subject to Danish law. Any disputes are decided by the ordinary Danish courts.

Access to data as well as change, update or removal of data

As a customer, you are entitled to access your collected data categories (article 15) and you may object to the registration pursuant to the relevant rules in the EU legislation General Data Protection Regulation (GDPR). Upon appropriate request, we will update, change or remove personal information that we control with reservation against violating any legislation.

We can reject requests, that are unreasonable repeated, demand disproportional high technical intervention (e.g. development of new system or changing existing process substantially) or affect another individual’s personal data. Any queries regarding this should be directed to customer service via email TTLL@TTLL.dk

Data responsible for TTLL.dk is TTLL Aps.